Only needed while the room is being sorted out. Tap, then send Claude the screenshot.
Gold = The XL Suite. ✓ paid · ½ deposit · ! unpaid. Tap a booking for detail. Changes are made in the Front Desk — HQ is the master view.
CLIENTS — ONE DATABASE, BOTH VENUES
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📶 IMPORT GUEST WI-FI HISTORY
Export your Social WiFi customers as CSV and pick it here —
no need to wait on anyone to convert it. It adds the people and the visits the export records.
Running it twice changes nothing: anything already loaded is skipped.
Export the unsubscribed and bounced contacts from GoHighLevel and paste the email column here, one per line. Anything that is not an address is ignored. They are never emailed from here again, and anyone already queued is taken out.
💬 WHATSAPP — SCHEDULE A TEMPLATE
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✏️ NEW ONE
Nothing is sent until you press START. Until then it just sits as a draft.
A new WhatsApp number is usually capped at 250 messages a day by Meta. The engine
stops at whatever you put here and carries on the next evening.
The template has to live on the same WhatsApp account as the number we send from,
and the name has to match character for character — a template sitting in a
different account, or a name that is close but not exact, fails with no warning.
✏️ NEW CAMPAIGN
Save it as a draft, send yourself a test from the list above, then Start.
The words, pictures and buttons are in the design. Each person's first name and the code above are filled in. Send yourself a test to see it.
A draft sends nothing. Send yourself a test first, then Start now or Start at… — the engine spreads it over the days you choose, inside the sending hours.
🤖 AUTOMATIC EMAILS — RUN BY THEMSELVES
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MONEY
Checking the systems…
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Bookings vs money — the two ways to count
🔍 TWO WAYS TO COUNT A PERIOD
Money came in — every payment on the day it landed, whatever it was for. Booking happened — what each booking was worth, counted on the day of the visit. A deposit splits across both, which is why they are never meant to match.
Through the tillCash drawer, night by nightRoom by room
WEBSITE — WHO CAME, HOW FAR THEY GOT, WHO LEFT THEIR DETAILS
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AUTOMATIC REPLIES
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TILL
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Checking the card machine…
Reading tonight's desk orders…
Reading the till…
ASK FOMO
Say it or type it. It answers from the bookings, the customers and the money it can see, shows the figures under the sentence, and changes nothing without a tap from you.
Try: How much did the Dark Knight make this month? · What came in this week? · Who is 07843 926790? · What is in the till now?
